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Communication

  • Introduction to Interpersonal Communication 

  • The Communication Cycle (Process)

  • Communication Channels

  • The 3 Vs

  • Dealing with comm. overload in the COVID ERA

  • Communication Pitfalls and Barriers

  • Personality Types (MBTI) and Communication

  • Spot your personality (Self Activity)

  • Understating Body Language 

  • Dress for Success

  • Spaces and Relationship

  • Reading and Managing Voice

  • Using Humour

  • Actively Listening

  • Are you a good listener? (Self-Activity)

  • Feedback

  • Evaluate these feedbacks and improve them (Group Activities)

Emotional Intelligence

  • Emotional Intelligence Assessment (Self Activity)

  • What is Emotional Intelligence?

  • EI Matrix

  • Employees Engagement

  • How to improve your Emotional Intelligence?

Special Module Included

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